FIRST ALARM maintains a state-of-the-art Central Monitoring Station in Seacliff, California. At this electronically secured facility, a variety of alarm and informational signals are received and processed: Fire and Burglar Alarms, Hold-Up and Panic Alarms, Power Interruption Signals, Temperature and other Industrial Equipment Alerts, Daily Test Signals, Opening and Closing Signals and a variety of Trouble and Supervisory Signals. Upon receipt of any signal, highly trained and motivated dispatch personnel take appropriate action to ensure that the event results in the proper response. Here's how the system works:

When a signal is generated at the protected premise, the alarm panel (via a telephone modem, cellular phone or radio transmitter) sends the signal to FIRST ALARM’s Central Station. Within seconds, the Dispatcher notifies the appropriate authority (police, fire department, or facilities manager or First Alarm Security Officer) to resolve the activity.

FIRST ALARM’s Central Station has been certified by the Underwriters Laboratories (U.L.) in accordance with the National Fire Protection Association (NFPA) requirements, our Central Station is visited on a regular basis by certified U.L. inspectors to ensure compliance with standards for Central Station design and operations. Additionally, FIRST ALARM’s Central Station was recently certified by Factory Mutual (FM) to be in compliance with FM’s high standards.

FIRST ALARM’s Central Station operates 24 hours a day, 365 days a year and has been doing so without interruption for over 20 years. An 80KW generator provides emergency power and redundant systems ensure continuity of signal processing. For signal monitoring service and options, contact any FIRST ALARM branch.