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In this era of outsourced, mega-call centers, it’s nice to know that you can still find a local monitoring center where phones are answered by people –not a computer! First Alarm operates a UL and FM certified central station at its corporate headquarters in Aptos, CA. As a 5-Diamond call center, First Alarm staffs only trained and certified central station operators.
 
MONITORING SERVICES
 
Standard Monitoring: This is the core component of our service offering. Our monitoring service provides fast and accurate response to emergency alerts from your system
 
Test Reports: With frequency options of daily or weekly, this option ensures that your system’s communication link is operating properly.
 
Activity Reports: Turn your system into a powerful management tool! Reports detailing when your system was armed/disarmed and by whom can keep you informed about what’s going on when you’re not there. As an added feature, you can add supervised scheduling so that First Alarm checks to make sure your system was armed and disarmed according to predetermined time intervals.
 
U.L. Certification: Many customers can benefit from significant insurance premium savings by opting for UL certification. A certified system is periodically audited by a UL field inspector for compliance and quality assurance purposes.
 
Video Verification: This high tech feature adds value by providing a live video stream to First Alarm in the event of an alarm activation. Video images can be used to better direct responding agencies, and to minimize nuisance false alarms.
 
COMMUNICATION SECURITY
 
SecureCom GSM: This economical yet powerful communications enhancement dramatically reduces your system’s vulnerability to attack. Using the GSM cellular network, your SecureCom unit provides redundant paths of communication, and reduces the time it takes for a signal to reach First Alarm.
 
SecureCom IP: Some applications need an “always-on” link between the premises and the monitoring center. With SecureCom IP, your security system is in constant contact with our Central Station, providing an immediate alert if the communication link is severed. This service is rated for high-risk applications like banks, jewelry stores, and galleries.
 
SecureCom RF: As the highest level of communication security, this service option is an “always-on” link with the added security of being outside of the public telecommunications grid. Signals are routed over a private radio network that First Alarm operates.
 
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First Alarm
1111 Estates Dr
Aptos, CA 95003
1-800-684-1111