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First Alarm Security & Patrol Inc. has been providing professional security
services to the hotel and hospitality industry for over 36 years. We consider
the most important aspect of our mission statement to be “… to enhance life and
safety utilizing the finest integrated security solutions…” We have no better
opportunity to accomplish this mission than with our Hospitality clients. We
are excited about making your job as facilities or security manager easier by
providing the best of both worlds. We work hard to provide well-trained,
experienced and professional security officers while also offering
state-of-the-art electronic solutions to your security program to match ant
budget. You will not find a security company as committed to your needs as
First Alarm Security & Patrol, Inc. Here are some of the services we commonly
provide the Hotel and Hospitality industry. |
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First Alarm will provide you with a professional, well trained security officer
during times you designate. We tailor our service to meet your needs. Our
Quality Assurance Program insures you receive the best service
available. |
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First Alarm security officers are ready to respond to any security issue. We
handle all types of calls including noise complaints, trespassing/soliciting,
parking violations and alarm response. Limited call response is
included with and standard patrol contract. |
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First Alarm spares no expense in providing our officers with the best uniforms
and equipment in the industry. Our uniforms look sharp and our vehicles are
well marked with the proper equipment to do the job! Let us help deter
trespassing, vandalism, and theft by conducting random patrols of your property. |
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Let us open or close common area facilities such as pool areas and recreation
rooms for you. |
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24- Hour Patrol Dispatch |
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First Alarm operates our own 24 hour U.L. Listed dispatch
center. We have a minimum of three (3) dispatchers and (1) Dispatch Supervisor
on duty at all times with the additional coverage on weekends. Our dispatchers
are trained professionals who are always ready to handle your security needs.
You will never need to deal with an answering service, voice mail, pagers, or
cell phones when dealing with First Alarm. |
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Let us provide your pool area with a Pool Monitor in the summer months. Make
your pool and recreation area more secure and enjoyable for all. Our Pool
Monitors will ensure only registered guests use your facilities and all rules
are followed. Pool Monitors wear a First Alarm polo shirt and uniform shorts.
First Alarm can install and monitor trespass beams in your pool area. Anyone
who enters the pool area after hours will activate a silent alarm. A Patrol
officer will be dispatched so the subjects can be identified and ejected from
the property. |
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Our Alarm division provides electronic security services. We install burglar
alarms, fire alarms, exterior trespass yard alarms, CCTV as
well as access control systems. We also monitor burglar and fire alarms from
out own U.L. listed Central Station. We offer a special
discount to facilities who are also patrol service customers |
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Our experienced management team cam help you design and implement a
comprehensive Loss Prevention Program. We work hard with you to create unique
solutions to Loss Prevention. Here are some of the common issues we address. |
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- Lodging Facility Security
- Employees and Emergency Services Liaison
- Key and Lock Control
- Patrolling the Facility
- Undesirable Visitors
- Responding to Emergencies & Crimes
- Fire Prevention & Life Safety in the High Rise Lodging Facilities
- Crime Deterrence – Protection of Property and Money
- Guest Room Inspections
- CCTV Systems
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Watch Supervisors are on duty in our dispatch center 24 hours a day. Our Watch
Supervisors are specifically trained in resolving customer service issues.
Watch Supervisors work in conjunction with Field Supervisors and Management to
ensure you receive the highest quality of service. If a Watch Supervisor cannot
provide an acceptable resolution to your problem, question, or concern, then
they will find someone who can. Our entire management staff is on-call 24 hours
a day to serve you! |
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We have a minimum of two roving Field Supervisors in each of our service areas.
Larger service areas can have up to five Field Supervisors on at any given
time. Field Supervisors are responsible for conducting random “Spot Checks” of
each post as well as providing assistance and direction to Security Officers
working in the field. Each post is checked at a minimum of once per week on
each shift. Each “Spot Check” consists of reviewing post orders, adherence to
strict uniform policy, and counseling on specific safety issues related to the
post they are working. Our Field Supervisors are dedicated to ensuring the
First Alarm security officers at your account are alert, well trained, and
sharp! |
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First Alarm also uses the latest in technology to ensure you receive the highest
quality of service. We use an Electronic Guard Tour System called “The Pipe” to
ensure our officers are alert and performing their duties. “The Pipe” is
basically a small computer that has a built in clock and memory. We install
small round discs we call “buttons” at various locations on your account. Each
button encases a small micro chip with an electronic serial number. The
electronic serial number is recorded along with the current date and time each
time a button is touched by “The Pipe”. This information is downloaded to, and
sorted by, a central computer once a week. Individual reports are then printed
and can be sent to our customers for their review. |
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