Watch Supervisors are on duty in our dispatch center 24 hours a day. Our Watch Supervisors are specifically trained in resolving customer service issues. Watch Supervisors work in conjunction with Field Supervisors and Management to ensure you receive the highest quality of service. If a Watch Supervisor can’t provide an acceptable resolution to your problem, question, or concern, then they will find someone who can. Our entire management staff is on-call 24 hours a day to serve you!

We have a minimum of two roving Field Supervisors in each of our service areas. Larger service areas can have up to five Field Supervisors on at any given time. Field Supervisors are responsible for conducting random “Spot Checks” of each post as well as providing assistance and direction to Security Officers working in the field. Each post is checked at a minimum of once per week on every shift. Each “Spot Check” consists of reviewing post orders, adherence to strict uniform policy, and counseling on specific safety issues related to the post they are working. Our Field Supervisors are dedicated to ensuring the First Alarm security officers at your account are alert, well trained, and look sharp!

First Alarm also uses the latest in technology to ensure you receive the highest quality of service. We use an Electronic Guard Tour System called “The Pipe” to ensure our officers are alert and performing their duties. “The Pipe” is basically a small computer that has a built in clock and memory. We install small round discs we call “buttons” at various locations on your account. Each button encases a small micro chip with an electronic serial number. The electronic serial number is recorded along with the current date and time each time a button is touched by “The Pipe”. This information is downloaded to, and sorted by, a central computer once a week. Individual reports are then printed and can be sent to our customers for their review.